India's Shifting Governance Structure From Charter of Promises to Services Guarantee

Author: Niranjan Sahoo
Contributor(s)/Artiste(s): Arjun Kapoor
Publisher: Observer Research Foundation
Year: 2012
Language: English
Pages: 42
ISBN/UPC (if available): N/A

Description

This absence of substantive democracy is clearly visible at least in one key domain of state functioning: public service delivery. Service delivery, the most vital aspect of public administration, continues to be a weak link in India's otherwise impressive democratic process. With some exceptions, the state of public service delivery in India has remained poor, sloppy and ineffective.

Many official reports (like the Second Administrative Reform Commission 2008) and scores of studies have Highlighted the glaring inadequacies in the state of service delivery in India.