Author: Anurag Mehta
Publisher: Nita Mehta Publications
Year: 2001
Language: English
Pages: 108
ISBN/UPC (if available): 8176760250
Description
The Oxford Dictionary describes Etiquette as the conventional rules of social behaviour, the proper way to behave when in the company of others.
In today’s complex and fast paced society, it is impossible to do everything yourself. To achieve results, we have to depend and cooperate with others-colleagues, friends, subordinates, employer etc. Nothing can be done without inter-personal relationships. To build these fruitful relationships, it is important that we know the proper way to conduct ourselves.
This book contains all the information you need to cultivate good manners and improve your etiquette. It guides you in gaining confidence in yourself and helps you to develop an impressive personality so that you are appreciated and noticed.
Conduct an intelligent and interesting conversation.
Become a perfect Host/Hostess.
Acquire Table Manners.
Project a well groomed and elegant personality.
Contents
INTRODUCTION
ART OF CONVERSING WELL
Requirements for Carrying on a Good Conversation
Starting a Conversation
Starting a conversation with New People Around You
Poise
ART OF GIVING & RECEIVING COMPLIMENTS
Giving Compliments
Accepting Compliments
INTRODUCING PEOPLE
Points to Note While Introducing People
When to Stand Up to Give Respect?
TELEPHONE MANNERS
ETIQUETTE AT WORK
Courtesies towards clients and Superiors
Courtesies Towards Subordinates
RESTAURANT ETIQUETTE
Placing Orders
Courtesies to be Observed in a Restaurant
Complaints
EATING DIFFICULT FOOD
ENTERTAINING ETIQUETTE
Useful Pointers for Party Goers
DINING ETIQUETTE
Using Cutlery
BE A WELL GROOMED PERSONALITY
Personal Care for men
Personal Care for Women