Working Anger

Author: Ronald T Potter-Efron
Publisher: New Age Books
Year: 2001
Language: English
Pages: 166
ISBN/UPC (if available): 8178220253

Description

Some conflict is normal and inevitable within any organization. But too much anger and too may disagreements can’t help but harm productivity and lower morale.

Working Anger provides guidelines for handling conflict in ways that actually improve performance and help build positive attitudes. It offers a practical, step-by-step program designed to help prevent unnecessary conflicts and successfully resolve disagreements whenever they do arise.

This book is for anyone who has had trouble dealing with their own frustration or who has become the target of someone else’s anger at work. It’s also for supervisors or managers who are interested in helping their staff get along more effectively. In a rapidly changing business climate a new emphasis on team building has intensified the interdependency among employees. Working Anger is a key resource for healthy organizations and their employees

Contents

ACKNOWLEDGMENTS

PREFACE

Three Goals: Prevent, Reduce, and Resolve

Preventing Useless Anger and Harmful Conflict

Anger and Conflict Reduction

Conflict Resolution

The Threat of Violence

Do You have an Anger Problem?

Beyond Technique: A Journey of Head and Heart

REFERENCES